Terms & conditions
Last updated: February 10, 2026
This Terms & Conditons describes how Essential Spa LLC (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal SMS information when you use our website https://essentialspanc.com/(the “Website”) and related services, including communications through RingCentral.
By using our Website and services, you agree to the collection and use of information in accordance with this Terms and Conditions.
1. IMPORTANT NOTICE REGARDING SMS CONSENT
No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes.
Your phone number and SMS consent are used solely for communication between you and Essential Spa as described in this Policy.
2. DEFINITIONS
For the purposes of this Privacy Policy:
- Account means a unique account created for you to access our services.
- Affiliate means an entity that controls, is controlled by, or is under common control with Essential Spa.
- Company refers to Essential Spa, 9725 Clifton Meadow, Matthews, NC 28105.
- Cookies are small files placed on your device that store information about your browsing activity.
- Country refers to: United States.
- Device means any device that can access the Website (computer, smartphone, tablet).
- Personal Data means any information that identifies or can be used to identify you.
- Service refers to the Website and related booking/communication services.
- Service Provider means third parties that process data on our behalf (e.g., booking platforms, payment processors, RingCentral).
- Usage Data refers to data collected automatically from your interaction with the Website.
- Website refers to https://essentialspanc.com/
- You means the individual accessing or using our services.
3. INFORMATION WE COLLECT
SMS & Messaging Data
If you opt in to receive SMS messages from Essential Spa, we collect:
- Your phone number
- Your consent to receive messages
- Records of messages sent to you related to appointments, reminders, or customer support
4. HOW WE USE YOUR INFORMATION
We use your Personal Data for the following purposes:
- To provide and maintain our services
- To process bookings and manage appointments
- To communicate with you via email, phone, or SMS
- To send appointment reminders and updates
- To respond to inquiries and customer support requests
- To improve our services and user experience
- To comply with legal obligations
5. SMS TERMS OF SERVICE
If you consent to receive conversational, informational, and appointment-related SMS messages from Essential Spa, you agree to receive SMS messages related to:
- Appointment confirmations
- Appointment reminders
- Booking updates
- Customer support communications
- Service-related information
By opting in, you acknowledge the following:
- Reply STOP to opt-out at any time
- Reply HELP for support
- Message and data rates may apply
- Messaging frequency may vary
- Visit https://essentialspanc.com/privacy-policy/ to review our Privacy Policy and Terms
6. DATA RETENTION
We retain your Personal Data only as long as necessary for business, legal, or regulatory purposes. You may request deletion of your data, subject to legal obligations.
7. YOUR RIGHTS
You have the right to:
- Request access to your data
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Opt out of marketing communications
- Withdraw SMS consent at any time
To make a request, contact us at: essentialspa.nc@gmail.com
8. LINKS TO THIRD-PARTY WEBSITES
Our Website may contain links to external websites. We are not responsible for their privacy policies or practices.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
10. CONTACT US
If you have questions about this Privacy Policy, contact us:
📧 Email: essentialspanc.com@essentialspanc.com
📍 Address: 9725 Clifton Meadow, Matthews, NC 28105