PRIVACY POLICY

Last updated: February 06, 2026

This Privacy Policy describes how Essential Spa (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use our website https://essentialspanc.com/ (the “Website”) and related services, including SMS communications through RingCentral. It also explains your rights regarding your personal data and how the law protects you.

By using our Website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. IMPORTANT NOTICE REGARDING SMS CONSENT

No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes.

Your phone number and SMS consent are used solely for communication between you and Essential Spa as described in this Policy.

2. DEFINITIONS

For the purposes of this Privacy Policy:

  • Account means a unique account created for you to access our services.
  • Affiliate means an entity that controls, is controlled by, or is under common control with Essential Spa.
  • Company refers to Essential Spa, 9725 Clifton Meadow, Matthews, NC 28105.
  • Cookies are small files placed on your device that store information about your browsing activity.
  • Country refers to: United States.
  • Device means any device that can access the Website (computer, smartphone, tablet).
  • Personal Data means any information that identifies or can be used to identify you.
  • Service refers to the Website and related booking/communication services.
  • Service Provider means third parties that process data on our behalf (e.g., booking platforms, payment processors, RingCentral).
  • Usage Data refers to data collected automatically from your interaction with the Website.
  • Website refers to https://essentialspanc.com/
  • You means the individual accessing or using our services.

3. INFORMATION WE COLLECT

A. Personal Data

When you use our Website, book services, or contact us, we may collect the following personal information:

  • First and last name
  • Email address
  • Phone number
  • Appointment details
  • Any additional information you voluntarily provide through forms or messages

B. SMS & Messaging Data

If you opt in to receive SMS messages from Essential Spa, we collect:

  • Your phone number
  • Your consent to receive messages
  • Records of messages sent to you related to appointments, reminders, or customer support

C. Usage Data (Automatically Collected)

We may automatically collect:

  • Your IP address
  • Browser type and version
  • Pages visited on our Website
  • Time and date of visits
  • Time spent on pages
  • Device identifiers

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to analyze website usage and improve functionality. These may include:

  • Essential Cookies – necessary for website functionality
  • Functionality Cookies – remember your preferences
  • Analytics Cookies – help us understand how visitors use our Website

You may disable cookies through your browser settings, but this may limit some website features.

5. HOW WE USE YOUR INFORMATION

We use your Personal Data for the following purposes:

  • To provide and maintain our services
  • To process bookings and manage appointments
  • To communicate with you via email, phone, or SMS
  • To send appointment reminders and updates
  • To respond to inquiries and customer support requests
  • To improve our services and user experience
  • To comply with legal obligations

6. SMS TERMS OF SERVICE 

If you consent to receive conversational, informational, and appointment-related SMS messages from Essential Spa, you agree to receive SMS messages related to:

  • Appointment confirmations
  • Appointment reminders
  • Booking updates
  • Customer support communications
  • Service-related information

By opting in, you acknowledge the following:

7. SHARING OF YOUR INFORMATION

SMS consent is not shared with third parties or affiliates.
We may share your other contact information in the following circumstances:

A. With Service Providers

We may share data with third-party providers such as:

  • Booking platforms (e.g., GlossGenius)
  • Payment processors
  • RingCentral (for SMS messaging)

These providers are required to protect your data and use it only for the intended purpose.

B. Legal Requirements

We may disclose your information if required by law, subpoena, or court order.

8. DATA RETENTION

We retain your Personal Data only as long as necessary for business, legal, or regulatory purposes. You may request deletion of your data, subject to legal obligations.

9. YOUR RIGHTS

You have the right to:

  • Request access to your data
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Opt out of marketing communications
  • Withdraw SMS consent at any time

To make a request, contact us at: essentialspa.nc@gmail.com

10. CHILDREN’S PRIVACY

Our services are not intended for individuals under 13 years old. We do not knowingly collect personal information from children under 13.

11. LINKS TO THIRD-PARTY WEBSITES

Our Website may contain links to external websites. We are not responsible for their privacy policies or practices.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

13. CONTACT US

If you have questions about this Privacy Policy, contact us:

📧 Email: essentialspanc.com@essentialspanc.com
📍 Address: 9725 Clifton Meadow, Matthews, NC 28105